Delivery & FAQs

Standard shipping which is a flat rate of £4.50 for UK deliveries is usually delivered within 7 working days. We will get your item sent out as quickly as possible however, if we anticipate there to be a possible delay we will be sure to let you know.
If you chose Click and Collect at checkout you will pay no delivery fee. We will usually have your item(s) ready within 24hrs (often much quicker) and then be in touch to arrange a time for you to collect from our Brecknock Road store.
You can return or exchange your item(s) up to 14 days from the date of receipt or collection. For more information please see our Terms and Conditions.
You can contact us at islington@downtoearthlondon.co.uk or call us on 020 7018 7657 (please leave a message if it is out of our opening hours). For more information and our shop address see Contact Us.
Gift vouchers can be redeemed online or in-store for any shop items. Gift vouchers have an expiry of one year from date of purchase.